99g77 Privacy Policy —
Your Information Is Our Responsibility
We are completely transparent about how your personal information is collected, stored, and used. Read this policy to learn how 99g77 protects your privacy.
Introduction & Scope
99g77 operates a safe and reliable online betting and casino platform for users in Bangladesh. This privacy policy ("Policy") explains what information we collect when you use our website 99g77.lat, how that information is used, and what steps we take to protect it.
By using our services, you are considered to have agreed to the terms of this policy. This policy is an integral part of our Terms and Conditions.
This policy applies only to 99g77's own website and services. We are not responsible for the privacy practices of any third-party websites or services.
Section 1 — Information Collection
We collect only the information necessary to provide our services. The types of information we may collect are listed below:
Information You Provide Directly
When you create an account or use our services on the platform, you provide the following information yourself:
- Full name
- Email address
- Mobile number
- Date of birth (for age verification)
- Payment-related information (bKash, Nagad, Rocket number)
Automatically Collected Information
While you browse and use our platform, our system automatically collects certain information:
- IP address
- Browser and device type
- Access time and date
- Pages visited and navigation patterns
- Cookies and session data
Transaction-Related Information
Information collected during financial transactions on our services:
- Deposit and withdrawal amounts and dates
- Payment method details
- Betting and gaming history
- Bonus and promotion usage records
Communication-Related Information
When you contact our support team, the following information may be stored:
- Live chat conversations
- Email correspondence
- Complaints and issue descriptions
- Support ticket information
Section 2 — Use of Information
99g77 uses the information collected only for the purposes described below. We never sell your personal information to third parties without your consent.
Service Operations & Improvement
- Ensuring account creation and management
- Processing deposits and withdrawals
- Providing bonuses and rewards
- Technical development and maintenance of the platform
- Improving the user experience
Security & Verification
- Verifying identity and age (to confirm 21+)
- Preventing fraud and suspicious activity
- Ensuring account security
- Taking necessary steps to prevent financial crime
- Enforcing responsible gaming policies
Communication & Support
- Providing customer support (live chat and email)
- Sending important account-related notifications
- Sending transaction confirmation messages
- Notifying you of policy changes
Analytics & Reporting
- Analyzing service performance
- Understanding user behavior and improving service quality
- Planning new features and services
- Generating anonymous statistics (without personal identification)
Section 3 — Information Sharing & Disclosure
99g77 never sells your personal information to third parties for commercial purposes. However, some information may be shared in the limited circumstances below:
Payment Processing Partners
To complete your financial transactions, we share the necessary information with bKash, Nagad, and Rocket. This information is used solely for transaction verification, and these services follow their own privacy policies.
Technology Service Providers
Technology companies that assist in operating our platform (hosting, cybersecurity, technical support) may have access to limited and necessary information. All such partners operate under strict confidentiality agreements.
Legal Obligations
If disclosure of information is required by legal proceedings, a court order, or a lawful request from a competent authority, we will be obliged to disclose it in compliance with applicable law. Where possible, we will try to notify you in advance.
Business Changes
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you appropriately in advance, and the new authority will also be required to ensure the same standard of privacy protection.
Section 4 — Cookies Policy
99g77 uses cookies and similar technologies (local storage, session storage) to improve your browsing experience and ensure the functionality of the platform.
Essential Cookies
Essential for the core functionality of the platform. Maintains login sessions and ensures security. These cannot be disabled.
Functionality Cookies
Remembers your preferences and settings. Personalizes your experience by saving language and display preferences.
Analytics Cookies
Collects website usage statistics. Helps understand which pages are used most and improve service quality.
Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may limit some services.
Section 5 — Data Security Measures
99g77 takes internationally recognized technical and organizational measures to protect your personal and financial information.
Technical Safeguards
- SSL Encryption: All data transmissions are secured through SSL/TLS encryption.
- Data Encryption: Stored sensitive information is protected with strong encryption algorithms.
- Firewall: Advanced firewall and intrusion detection systems are active.
- Secure Servers: Data is stored on safe, protected servers.
Organizational Safeguards
- Restricted Access: Only authorized staff can access the information they need.
- Regular Reviews: Security measures are regularly tested and updated.
- Staff Training: All staff are trained and informed on data protection.
- Incident Response: A rapid response plan is in place for security breaches.
No digital system is 100% secure. Even with the highest precautions, a limited risk remains when transmitting information over the internet. Keep your password secure and never share it with anyone.
Section 6 — Data Retention Period
We retain your information only for as long as necessary. The following factors are considered when determining the retention period:
Active Account Information
All your information will be retained for as long as your account remains active. This is necessary for providing services and managing your account.
Financial Transaction Records
Financial transaction information is retained for as long as required to meet legal and regulatory obligations.
After Account Closure
After an account is closed, limited information is retained for a set period to fulfill legal obligations and resolve disputes, after which it is securely deleted.
Section 7 — Your Rights
99g77 respects your rights over your personal information. You have the rights listed below and may contact us at any time to exercise them:
Right to Know
You may request detailed information about what kind of data we hold about you.
Right to Correction
If any information stored about you is incorrect or incomplete, you may request that it be corrected.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted, though some data may need to be retained to fulfill legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be limited.
Right to Data Portability
You have the right to request the information you have provided in a structured and common format.
Right to Lodge a Complaint
If you believe your data protection rights have been violated, you have the right to file a complaint with the relevant authority.
To exercise any of the rights above, contact us at: [email protected] — we provide support 24/7.
Section 8 — Protection of Minors
99g77's services are for individuals aged 21 and above only. We do not knowingly collect information from minors. An age verification process is followed at the time of account registration.
If we learn that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed. Parents or guardians may contact us at [email protected] regarding this matter.
Section 9 — Policy Changes & Updates
Notice of Changes
99g77 reserves the right to make changes to this privacy policy. Before any significant changes, we will send a notification to your registered email and display it prominently on the website.
Use After Changes
If you continue to use the platform after a policy change, you will be considered to have consented to the updated policy. Therefore, you should review this policy regularly.
Section 10 — Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, our privacy team is ready to assist. We take all requests seriously.
24/7 Live Chat
Ask us anything directly on our live chat at any time. Our support team is always ready to respond in both Bengali and English.
Email Support
For detailed questions and complaints, write to us at: [email protected] — we provide support in Bengali and English.
To learn more, read our Terms & Conditions and Responsible Gaming pages.